Perla

Because of spikes in order volume, it make take 3-12 business days (not including weekends and/or holidays) for your order to be processed. This means it may take Ouro Goods 3-12 business days to process and box up your order before your item is picked up by your selected shipping service.

Any order placed after 4PM PST will start processing the following business day.

With any new brand as we grow we may run into unexpected growing pains. In rare occasions please allow up to 25 business days for processing. (This is very rare)

2/7/2020: Due to the recent outbreak of the corona virus around the world. Trades and manufacturing have been severely affected. Please allow a little extra time to ensure prompt delivery of products. 

11/23/2020

As America and the retail industry is still suffering from the effects of the global pandemic, we are working to fulfillment and have orders delivered In time for the Christmas holiday, but please understand that issues may arise that will delay packages.

12/08/2020

Due the high volume of shipping this holiday season that USPS is experiencing, and incoming customs delays please be aware your package may be delayed. 

4/5/2021

As the worldwide trade and importing infrastructure return to normal please understand that there may be delays in shipments, higher processing times and updates on tracking information from shipping entities. Please understand that our shipping partners and us included are working with limited staff and are working our very hardest to ensure prompt delivery. To ensure full transparency please reach out to customerservice@ourogoods.com with any questions or concerns or order updates. 

SHIPPING TIMES

USPS: 3-5 business days

*shipping times do NOT include processing times

ORDER POLICY

All discrepancies, Damaged goods, shortages must be reported immediately or within 30 days. 

RETURNED SHIPMENTS

All returned shipments will be the responsibility of the customer. If your package has been returned to us from the shipping carrier you will be notified. You also will be assessed a $2.50 charge for re-shipment.

LOST OR STOLEN PACKAGES

Ouro Goods is not responsible for any package with a tracking number that is undelivered for any reason. Please make sure your shipping address is correct. Any package that has been marked delivered and/or is missing will be the responsibility of the customer. We recommend opting in for signature delivery at checkout to guarantee your item is delivered to you.

CANCELLING AN ORDER

Due to the nature and growth of our business once an order has been placed we cannot cancel an order. You will need to make a shipment return.

Please note restocking fees may still apply to cancellations if necessary.

SHIPPING & FEES

We deliver worldwide. All orders are shipped from California, USA.

Domestic shipping is free for all orders over $30. For all orders under $30 shipping is a flat rate fee of 2.50. We recommend opting in for signature upon delivery to ensure your package is delivered.

International orders are delivered via DHL, shipping costs are calculated in checkout. 

Duties & Customs

Your order may be subject to VAT, Taxes, and other import fees depending on your country. Please note we are required by law to disclose the value of each item.

 updated 01/01/2019