Return Policy

We will gladly take a return for cash within 48 hours of delivery, any time longer than 48 hours up to 14 days we will accept a return for store credit.

To make a return, use your return slip included in purchase and email customerservice@ourogoods.com

Re-stocking Fee

A 30% re-stocking fee will apply to returned items. 

If you would like to exchange your item or get store credit, the re-stocking fee will be waived.

Returns

Please return your item in the original packaging if applicable.

Note: Custom items are final sale and cannot be returned.

Cancelled Orders

We do not accept orders to be canceled only returned. Any order that is cancelled will either need to be returned and will follow the same policies as a returned item.