FAQ

What method is used for shipping?

We currently use USPS for all orders.

How can I get in touch with customer service?

Please email us at customerservice@ourogoods.com

I sent an email to to customer service when can i expect a response?

Please allow up to 48 hours to receive a response. We will do our best to respond in a timely manner.

Do you offer returns?

Yes. We will gladly take a return for cash within 48 hours of delivery, any time longer than 48 hours up to 14 days we will accept a return for store credit. Please note for all returns there is a restocking fee.

I have not received my order confirmation what should i do?

Order confirmations may take up to 24 hours to send due to demand a processing times of the email client. if after 24 hours of no email please email us customerservice@ourgoods.com.

Do I need an account to place an order?

No. However if you would like to become a VIP member and receive freebies and insider access please create a profile. 

Can I change an order after I place it?

Sometimes. It depends on the amount of time that has passed. You are always welcome to email brandon@ourogoods.com if you to change your order. We will do our best to accommodate all requests.

How come I saw similar products elsewhere?

There may be ripoff and knockoff designs out there, but Ouro Goods are all made with genuine 18K gold and stones. We have a warranty to back up our claims.